Privacy policy

Who we are

Mobilinks (the “app”) is the shop-management system used by Mobilinks to run its repair business — repair jobs, billing, inventory, staff attendance and payroll. It is available on the web and as an Android app. This policy explains what information the app holds and how it is handled.

What information the app holds

The app only holds information entered into it by the shop and its customers:

• Staff accounts — name, email, phone number, role and a password. Passwords are stored only as a salted one-way hash and can't be read back by anyone.
• Staff employment records, entered by the shop — designation, joining date, salary, attendance, leave, salary advances and, if provided, bank account, IFSC, PAN and UAN details used to pay salaries.
• Customer records, entered by staff — name, phone, email, address, GSTIN, details and photos of devices brought in for repair, repair notes, invoices and payments.
• Information customers submit themselves through the public self check-in, repair-tracking and review pages — for example name, phone number, device details, a star rating and a comment.

The app does not collect your location, contacts, camera roll or any other data from your phone, and it contains no advertising and no third-party analytics or tracking.

How it is used

Information is used only to run the shop: tracking repairs, raising invoices, keeping accounts, preparing GST returns, and managing staff attendance and pay. It is never sold, and never used for advertising.

Where it is stored and how it is protected

• Data is stored on the shop’s own server, hosted by Hostinger.
• All traffic between your device and the server is encrypted with HTTPS.
• Only signed-in staff can see business data, and what each person can see or change depends on the role the shop gives them.
• The app uses a single sign-in cookie to keep you logged in. It sets no tracking or advertising cookies.

Sharing

Information is not shared with anyone outside the shop, except the hosting provider that runs the server, or where the law requires it (for example, figures the shop itself files with tax authorities).

How long it is kept

Records are kept for as long as the shop needs them to run the business and to meet legal record-keeping requirements — tax and GST law generally requires invoices and accounts to be kept for several years.

Deleting your account or data

Staff: staff accounts are created by the shop. To have your account and personal details removed, ask the shop’s administrator, who can deactivate or delete it from within the app, or contact the shop using the details below.

Customers: to see, correct or delete the information the shop holds about you, contact the shop using the details below. Some records, such as issued invoices, may need to be kept for the period the law requires even after a deletion request; everything else will be removed.

Children

The app is a business tool and is not directed at children under 13.

Changes to this policy

If this policy changes, the updated version will be posted on this page with a new “last updated” date.

Contact

• Mobilinks
• barbarshah srinagar, Srinagar, Jammu and Kashmir, 190001, India
• Email: contact@mobilinks.co.in
• Phone: +91 8715000666