Features Repairs & service
Repair job sheets
Every repair, from counter to collection
Create a job sheet while the customer is still at the counter, move it through your own workflow, and hand the device back with proof — nothing lives on paper slips or in someone's memory.
Check devices in fast
Find or add the customer by mobile number, pick the device from your catalogue and note what came in with it.
- Device type, brand and model from an editable catalogue — add a new one as you type
- 15-digit IMEI for phones, free-form serials for laptops and everything else
- Accessories, storage rack, colour and screen lock / pattern
- Before-repair photos, services and an estimate that fills itself from your price list
Everyone knows what happens next
Your statuses, your colours, your order — and a clear owner for every job.
- Custom repair statuses (Inward, Diagnosis, Waiting for parts, Ready…)
- Assign a front-desk owner and a technician, set priority and a due date
- Comments the customer can see, and private notes they can't
- A full activity history of who changed what, and when
Hand over with proof
Close the loop cleanly, with the paperwork and the payment in the same place.
- Delivery OTP so the device goes to the right person
- Printable job sheet with your terms and data-loss disclaimer
- Take payments against the job and turn it into a GST invoice
- Warranty period on the repair, outsourced jobs with vendor and cost
Questions about repair job sheets
Can I change the repair statuses?+
Yes. Add, rename, recolour and reorder them in Job settings, and mark which ones count as closed.
Do customers see the progress?+
They can look up their job on your public tracking page with the job sheet number or their mobile number.
Is the IMEI compulsory?+
For phone device types the job needs an exact 15-digit IMEI. Other device types take any serial number, and you choose which types need an IMEI.